Billing
This page covers billing for Neo Zed's subscription plans. For details on what's included in each plan and how token usage works, see Plans and Usage.
We use Stripe as our payments provider, and Orb for invoicing and metering. All Pro plans require payment via credit card or other supported payment method. For invoice-based billing, a Business plan is required. Contact [email protected] for more information.
Billing Information
Access billing information and settings at neozed.dev/account. This page embeds data from Orb, our invoicing and metering partner.
Billing Cycles
Neo Zed is billed on a monthly basis based on the date you initially subscribe. You'll receive at least one invoice from Neo Zed each month you're subscribed to Neo Zed Pro, and more than one if you use more than $10 in incremental token spend within the month.
Threshold Billing
Neo Zed utilizes threshold billing to ensure timely collection of owed monies and prevent abuse. Every time your usage of Neo Zed's hosted models crosses a $10 spend threshold, a new invoice is generated, and the threshold resets to $0.
For example,
- You subscribe on February 1. Your first invoice is $10.
- You use $12 of incremental tokens in the month of February, with the first $10 spent on February 15. You'll receive an invoice for $10 on February 15
- On March 1, you receive an invoice for $12: $10 (March Pro subscription) and $2 in leftover token spend, since your usage didn't cross the $10 threshold.
Payment Failures
If payment of an invoice fails, Neo Zed will block usage of our hosted models until the payment is complete. Email [email protected] for assistance.
Invoice History
You can access your invoice history by navigating to neozed.dev/account and clicking Invoice history within the embedded Orb portal.
If you require historical Stripe invoices, email [email protected]
Updating Billing Information
Email [email protected] for help updating payment methods, names, addresses, and tax information.
Self-service billing updates will be available in a future release.
Please note that changes to billing information will only affect future invoices — we cannot modify historical invoices.
Sales Tax
Neo Zed partners with Sphere to calculate indirect tax rate for invoices, based on customer location and the product being sold. Tax is listed as a separate line item on invoices, based preferentially on your billing address, followed by the card issue country known to Stripe.
If you have a VAT/GST ID, you can add it at during checkout. Check the box that denotes you as a business.
Please note that changes to VAT/GST IDs and address will only affect future invoices — we cannot modify historical invoices. Questions or issues can be directed to [email protected].